Reference

How We Govern Your Account on mikasa 189

These terms set out how mikasa 189 operates your account, handles your data, and applies the rules that govern access — where local law in Indonesia permits. Before you open an account, we want you to know exactly where you stand.

Account TermsData & PrivacyDANA, OVO, GoPay Wallet RulesIndonesia-Eligible RegionsContact & Rights
mikasa 189 How We Govern Your Account on mikasa 189
DATA & ACCOUNT SECURITY

How We Protect Your Data and Account Access

Data Handling

We collect only what is needed to operate your account — your registered name, contact details, and the wallet ID (DANA, OVO, or GoPay) you use for transactions. We do not sell this data to third parties.

Cookie Policy

Cookies on mikasa 189 are used to keep your session active, remember your lobby position, and measure which areas of the site you use most. You can manage cookie preferences from your browser settings at any time.

Account Security

Every login triggers an OTP sent to your registered mobile number. If you suspect unauthorised access, lock your account immediately from the security tab and contact live chat — we act on these within the hour.

Data Retention and Deletion

Account data is held while your account is active and for a period after closure as required by applicable regulations. To request deletion of your data, submit a written request via email and we will confirm the outcome.

LEGAL CONTACT PATHS

How to Reach Us About a Legal or Account Issue

Live Chat Our live chat is the quickest way to raise an account or terms query. Available around the clock — open the chat panel from any page inside your account dashboard.
Email Support For formal legal requests — data access, account closure, wallet dispute documentation — reach us by email. We aim to respond within one business day for Indonesia-based queries.
Account Help Centre The Help Centre inside your account covers step-by-step answers for wallet verification, DANA and OVO transfer queries, and how to submit a terms-related complaint formally.

Common Questions About Our Terms and Your Rights

These are the questions we hear most often about how our legal terms work in practice. If your situation is not covered here, live chat or email can take you further.

No. Your wallet — whether DANA, OVO, or GoPay — must be registered in your own name and match your mikasa 189 account name. Mismatched wallets will cause withdrawals to be held for verification.

Multiple accounts under the same identity are not permitted. If we detect duplicate accounts, both may be suspended and any pending balances reviewed under the dispute terms outlined in our policy.

Send a written request to our support email from the address linked to your account. We will confirm the data we hold and deliver it in a readable format within the timeframe applicable regulations require.

Access depends on local law and is available only where your region permits online gaming. We do not make a legal determination on your behalf — check your local regulations before opening an account.

You have 14 days from the date of the event to raise a formal dispute. Submit it through live chat or email with your transaction reference, and we will review it individually and respond directly to you.

Lock your account from the security tab immediately, then contact live chat. OTP-based login means any unauthorised access should trigger a notification to your registered mobile number straightaway.