Reference

Syarat dan Ketentuan Akun mikasa 189

These terms govern every account opened on mikasa 189, every deposit made via DANA, OVO, or GoPay, and every session played in our lobby.

Applies to all accountsCovers DANA, OVO, GoPay transactionsSubject to local law and eligible regionsEffective upon account registrationUpdated terms notified via account email
mikasa 189 Syarat dan Ketentuan Akun mikasa 189
CONTACT PATHS

How to Reach Us About These Terms

Questions about a specific clause, a flagged account, or a disputed transaction can be raised through any of the channels below. Our support team handles terms-related queries alongside general account help — bring your account ID and the relevant transaction reference when you write in.

Team online

Live Chat

Open live chat from your account dashboard at any time. Describe your terms query and include your account ID for faster routing to the right team.

Email Support

Send a detailed message to our support address. Useful for formal terms disputes or requests to review an account suspension decision with documentation attached.

Account Help Centre

Browse the Help Centre inside your account for answers on payment terms, withdrawal conditions, and account-access rules specific to your wallet type.

ACCOUNT INTEGRITY

How We Handle Your Data and Account Security

Security and data handling are built into how mikasa 189 operates — not bolted on. Your account credentials, wallet details, and transaction history are held under strict access controls, and we never share identifiable payment data with third parties outside of what is required for processing DANA, OVO, or GoPay transactions.

Data Retention

We retain account data for as long as your account is active and for a defined period after closure, in line with applicable law. Request deletion via our support email after account closure.

Cookie Use

We use session cookies to keep your lobby state active and analytics cookies to understand how sections of the site are used. No marketing cookies are placed without your consent.

Wallet Verification

When your GoPay, OVO, or DANA wallet is added to an account, we verify ownership through a small test transaction before enabling full withdrawal access. This protects against unauthorised fund routing.

Terms Change Requests

If you disagree with an updated clause, contact us before your next session. Continued play after an update confirms acceptance; contact support if you want to close your account instead.

Common Questions About Our Terms

These are the questions we get most often about how our terms work in practice — covering accounts, payments, data, and what happens when something is disputed.

Yes. Every transaction processed through DANA, OVO, or GoPay on your account is covered by these terms. Wallet-specific conditions may also apply from your e-wallet provider independently.

We will contact you via your registered email or live chat with the reason for suspension. You can respond with documentation or a correction request; our team reviews each case individually before a final decision.

Yes. Submit a data access request through our support email, including your account ID. We will respond within the timeframe required by applicable law in your eligible region.

We send a notification to your registered email address when terms change. The updated version is also posted on this page with a revision note at the top so you can check what changed.

No regional variation applies. Whether you access from Bandung, Medan, or elsewhere in a supported region, the same terms govern your account. Availability depends on local law and eligible regions.

Contact our support team via live chat or email before initiating another transaction. Provide your account ID and the specific clause you are questioning. We will review and respond with a clear written answer.